At A 2 Z Trip, we understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to be transparent and fair for our valued customers.

Cancellation Charges (On-Ground Package Cost):

• Cancellation more than 30 days before the travel date – 20% deduction
• Cancellation 30 to 21 days before the travel date – 40% deduction
• Cancellation 20 to 15 days before the travel date – 60% deduction
• Cancellation 14 to 10 days before the travel date – 80% deduction
• Cancellation within 10 days of the travel date – 100% deduction (No refund)
• Payment is non refundable if hotels are non-refundable.

Other Cancellations:

• Flight cancellations will follow the airline’s policy, along with applicable service charges and taxes.
• Cruise cancellations will follow the cruise line’s policy, along with applicable service charges and taxes.
• Visa fees are completely non-refundable once the visa process has been initiated.
• Hotel bookings that are marked as non-refundable will not be eligible for any refund.

Once the hotel details have been confirmed and shared by A 2 Z Trip with the guest, any cancellation request initiated by the client will attract 100% cancellation charges. In such circumstances, no refund shall be processed under any condition, as the booking is considered fully confirmed and non-refundable.

Non-Refundable Advance Payment After Holding or Booking Confirmation

Once A 2 Z Trip has issued or shared any booking holding email, hotel holding confirmation, booking confirmation email, reservation confirmation, or any other written confirmation related to the travel arrangements, the advance amount paid by the guest shall become strictly non-refundable in the event of cancellation initiated by the guest.

This condition shall apply regardless of whether the confirmation is provisional, on hold, or final, provided that the holding or booking confirmation has been officially communicated by A 2 Z Trip through email, Whats App, or any other authorized communication channel.

If the guest subsequently decides to cancel the booking for any personal reason, change of travel plans, or inability to proceed with the tour, the advance payment already received by A 2 Z Trip shall not be refunded.

Any additional cancellation charges, where applicable, shall be governed by A 2 Z Trip's Cancellation & Refund Policy and the relevant service providers' terms and conditions, subject to applicable law.

Furthermore, if any payment or balance amount remains pending from the guest’s side, it must be cleared immediately, even in case of cancellation after confirmation.

Refund Process:

Refunds (where applicable) will be processed within 4 to 5 working days after the official confirmation of cancellation.

All refunds will be credited to the original mode of payment used at the time of booking.